Privacy policy

Last updated: [DATE]

This policy explains what Northpoint Plumbing & Heating (“we”) does with the information you give us through this website.

What we collect

When you send the quote or contact form, we receive what you type in: your name, phone number, email address, location, and the details of your job or message. We also receive the date and time it was sent and your IP address, which we use to block spam.

This website doesn’t use advertising trackers or cookies that follow you around the web.

How we use it

• To reply to you, arrange a visit and give you a price.
• To keep a record of the work we do for you, which we need for guarantees, invoices and tax.

We don’t sell your information, and we don’t use it for marketing unless you ask us to.

Who else sees it

Form submissions are stored and emailed to us by our website provider on our behalf. We share your details with no one else unless the law requires it.

How long we keep it

Enquiries that don’t turn into a job are deleted after [RETENTION PERIOD]. Records of work we’ve done are kept as long as the law requires.

Your rights

You can ask to see the information we hold about you, correct it, or have it deleted. Email [EMAIL] or write to us at [ADDRESS].